Terms & Conditions

Online Terms & Conditions of www.desserfurniture.co.uk

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
These terms relate to sales over the Internet and by telephone for the web site www.desserfurniture.co.uk. Separate terms and conditions apply to purchases made by any other methods with www.desserfurniture.co.uk.
The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.

1. Product Specifications

1.1 Desser take great care in designing and creating their furniture in accordance with all current government controlled environmental legislation. Desser & Co. promote Fair Trade and follow a low carbon emission business plan. Green credentials are increasingly important and so they follow a policy of sustainable sourcing and traditional manufacturing methods to minimise damge to the natural environment. Desser's quality rattan is sourced largely in Indonesia and is ecologically very important, growing up to 6 metres per year in areas that cannot support other land products. A Desser Cane Suite has been individually made by hand using the highest quality materials and, as it is made from natural products, no two pieces are exactly the same, which is all part of its natural beauty. 

1.2 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.

1.3 We endeavour to display as accurately as possible the colours of our productsand fabrics  that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture. 

2. Measurements

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.

2.2 All dimensions specified by us are approximate.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2 Goods are delivered on weekdays and weekends directly to your home address, to a downstairs room of your choice. If you live within the UK mainland,  orders over £300 are FREE to most addresses, however any cost of return of non faulty items will be with the customer. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from www.desserfurniture.co.uk or our carriers to book a convenient delivery date. If a carrier is used the delivery date will suit the carriers pre-allocated delivery route. However for smaller items a parcel carrier may be used. The carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery. Orders under £500 will incur an additional charge of £45. For full details please see our Delivery page.

3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

3.5 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

4. Payment

4.1 You must pay by credit, charge, bank transfer or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2 10% Deposit is taken in at the time of the order with the balance payable on dispatch.

4.3  Please note that the Order Acknowledgement is simply an acknowledgement that your order has been received by www.desserfurniture.co.uk; it does not indicate that we have accepted your order and does not form a binding contract.

4.4 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we have dispatched the goods to you.

4.5 We are entitled to refuse any order placed by you.

4.6 All credit and debit card payments are made through a secure ePayment system. No financial information is kept at stores within our company. If you purchase multiple products on different days you will have to go through the payment process again.

5. Delivery  

5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles. 

5.2 We endeavour to get your order to you as soon as possible and generally this will be within 28 days but occasionally this may be up to 42 days. In the event that, due to supply problems, it appears there is a possibility  that your order will take longer than 42 days we will keep you fully informed and offer you the opportunity to cancel your order. If there is a stock issue you will be notified by e-mail.

5.3 Orders totalling less than 30kg may be dispatched by post or courier.

5.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

5.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.

5.6 If we attempt to deliver but you are unable, for whatever reason, to accept delivery on the pre-arranged delivery date arranged by ourselves or our carrier, or we are unable to deliver the goods due to there being no safe means of access to the delivery address, we shall be entitled to cancel your order and refund your payments less an aborted delivery charge. The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been despatched will be £50 per item (mainland UK only) for return to a maximum of £120 for multiple items. 

5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

5.8 We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.desserfurniture.co.uk or any reasonable rescheduling of delivery.

5.9 For the details of our free delivery offer please look at the Free delivery page for full details - mainland UK only.

6. Returns, Refunds and Your Right to Cancel

6.1 You have the statutory right to return any products you have purchased within seven (7) working days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days. Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods, however the buyer is always responsible for the carriage costs involved in the return of the furniture (see below).You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been despatched will be £50 per item (mainland UK only) for return.

6.2 After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.  For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of unmerchantable quality at the time of delivery.  A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

6.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 7 days and we must be emailed images/photos of the damage/fault within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers.  If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value.  Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

6.5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

6.6 www.desserfurniture.co.uk will not be liable for any damage or loss caused by the 3rd party carriers within your property.

7. Privacy Protection

7.1 www.desserfurniture.co.uk take information about you in order to respond to your queries and tailor our support to suit your needs.  We do not provide this information to any third party.

8. Applicable Law

8.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.