Delivery & Simple Money Back Guarantee
FOR ALL ORDERS OVER £500 UK MAINLAND DELIVERY IS FREE *
We are only able to deliver online orders to you if you have a permanent address on the UK mainland.
All cushions are made to order, so typical delivery times are around 3-4 weeks from placing your order.
Smaller items & accessories such as coffee tables, lamp tables, footstools, & cushions typically take 1-2 weeks and are delivered using our next day DPD/Interlink delivery. Orders for armchairs or sofa's are delivered using our "White Glove, 2 man home delivery service" as detailed below.
- Free delivery is for all orders over £500*
- All orders below £500 will incur a delivery charge of just £45 per order, or £25 for smaller items (tables, footstools, cushions etc).
- All deliveries are booked in by telephone (3-4 Days prior to delivery)
- Our driver or our Carrier will give you a courtesy call 1 hour prior to delivery if required
* Delivery is usually free, with our free delivery area covering most of UK mainland. For our customers who live further afield, please contact us via phone or email to discuss delivery options. The areas that this applies to are: IV, KW, AB, TR, TQ, PL and CT postcodes.
Delivering a Fantastic Customer Experience
Whether goods require a two-man home delivery with installation, or arrive as parcels to a customer, desserfurniture.co.uk delivers a cost-effective solution while ensuring great service to our customers at all times. Our highly trained expert teams will handle your goods with the care they deserve to ensure they arrive in pristine condition. Our integrated IT systems provide visibility of the complete process from order management and warehouse management through to transport planning and in-cab technology, all working together to provide a seamless customer experience. Our home delivery solutions include:
- White glove service and two-man home deliveries
- Furniture delivery 5 days a week within a 3 hour delivery window
- Unpacking and installing
- Real-time optimisation of delivery bookings at point of order
- Integrated IT systems
- Customer satisfaction surveys
Simple Money Back Guarantee
You have the statutory right to return any products you have purchased within seven (7) working days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days. You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you.